Return and Refund Policy
At Waqar Traders, we are committed to providing our customers with the best shopping experience possible. If you’re not completely satisfied with your purchase, we offer a return and refund policy to ensure you’re happy with your order. Please read the following policy carefully.
1. Returns
We offer a [X]-day return policy from the date of delivery for most of our products. If you’re not satisfied with your purchase or the item is defective, you can return it within this period for a refund or exchange.
Conditions for Return:
The item must be in its original condition—unused, unwashed, and with all original packaging, labels, and tags.
The product must not be damaged, altered, or show signs of wear and tear.
Proof of purchase (receipt, order number, etc.) is required to process the return.
Items that are opened or used, such as electronics with opened packaging or products that have been installed or assembled, may not be eligible for return.
Exclusions:
Certain items, including perishable goods, personalized items, or products marked as non-returnable, may not be eligible for a return. Please check the product details before purchasing.
2. How to Initiate a Return
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer support team at info@waqartraders.com.pk or call us at 0321-9232908 or 0312-9232908 within [X] days of receiving your product.
Return Authorization: Our team will issue a Return Authorization (RA) number and provide you with instructions on how to return the product.
Return Shipping: You will be responsible for the shipping costs of returning the item, unless the product is defective or was shipped incorrectly. In such cases, we will cover the return shipping.
Please Note: We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item without proof of tracking.
3. Refunds
Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
Processing Time: Refunds will be processed within [X] business days from the date we receive the returned item. However, please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
Partial Refunds: In some cases, such as items returned with missing parts, damaged packaging, or signs of use, a partial refund may be issued.
Restocking Fee: A restocking fee of [X]% may apply to certain items (e.g., electronics, large appliances). This fee will be deducted from your refund.
4. Exchanges
We are happy to offer exchanges for defective or damaged products. If you would like to exchange an item for a different size, color, or model, please contact us within [X] days of receiving the product. You will need to return the original item first, and we will send out the replacement once the return is processed.
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at info@waqartraders.com.pk or call us at 0321-9232908 or 0312-9232908, providing photos of the damage or defect. We will offer you a full refund, exchange, or store credit for the damaged item. In this case, return shipping will be covered by us.
6. Sale Items
Only regular-priced items are eligible for a refund or exchange. Unfortunately, sale items or discounted products cannot be returned or refunded unless they are defective.
7. Cancellation Policy
You can cancel your order before it has been shipped. If you wish to cancel an order, please contact us as soon as possible. Once the order has been shipped, it cannot be canceled, but you can initiate a return once you receive the item.
8. How to Contact Us
If you have any questions or need assistance with a return or refund, don’t hesitate to reach out to us:
Waqar Traders
Email: info@waqartraders.com.pk
Phone: 0321-9232908 | 0312-9232908
Address: [Insert Address]
